Shipping Policy
At MemPsych Biotech we are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below for information on processing times, shipping methods, and delivery options.
Order Processing Time
- Orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
- Orders placed after 2 PM Eastern Time zone will be processed the next business day.
- If you provided a correct email address during your order, you will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
We offer the following shipping options:
Standard Shipping (3-7 business days): [Free]
Expedited Shipping (2-3 business days): [$9.99]
Next-Day Shipping (1 business day): [$19.99]
Note: Delivery times may vary depending on location, carrier delays, and unforeseen circumstances.
We currently only ship to addresses within the United States of America.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Some products may have shipping restrictions based on state, federal, or international regulations. If your order contains a restricted item, you will be notified before your order is processed.
Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, failure to pick up, or being undeliverable for any other reason, we will notify you. You will be responsible for any additional shipping costs to resend the package.
- If you choose not to have the package resent, we will issue a refund minus the original shipping cost.
Damaged or Lost Shipments
- If your order arrives damaged or is lost in transit, please contact us within seven (7 days) of receiving your tracking information or delivery.
Delivery Delays
- While we do our best to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, weather, or other unforeseen events outside of our control.
Contact Us
For any questions or concerns regarding shipping, please Contact Us.
We appreciate your business and are committed to ensuring your supplements arrive safely and promptly!